Demand Planning Supervisor 

Position Summary
As part of the Finance team and reporting to the Finance Director, the Demand Planning Supervisor leads demand
forecasting, inventory planning, and replenishment for the Taiwan and Hong Kong markets. Working closely with
Commercial, Marketing, Logistics, Warehouse, and Global Supply Chain teams, this role translates business plans and
market insights into actionable demand and supply plans through the S&OP/IBP process. The position is accountable
for ensuring product availability while optimizing inventory levels, managing shelf-life risks, and controlling supply chain costs.

Key Responsibilities
1. Demand Planning and S&OP | 50%
• Lead the monthly demand-planning cycle for the Taiwan and Hong Kong markets.
• Develop and maintain SKU-level forecasts based on historical sales trends, commercial plans, promotions, new product launches, seasonality, and market insights.
• Lead demand review meetings and the demand-planning component of the monthly S&OP/IBP process.
• Align sales forecasts, promotional plans, new product timelines, and inventory requirements with cross-functional stakeholders.
• Monitor forecast accuracy and bias, identify significant variances, and recommend corrective actions.
• Translate approved demand forecasts into monthly purchasing and replenishment plans.
• Clearly communicate demand assumptions, business opportunities, supply constraints, and issues requiring management decisions.

2. Inventory and Supply Management | 20%
• Monitor inventory health, product availability, inventory coverage, product shelf life, and ageing or obsolete
inventory.
• Proactively identify potential shortages, excess inventory, expiry exposure, and service-level risks.
• Coordinate supply priorities and replenishment requirements with Global Supply Chain teams.
• Manage supply exceptions, including product shortages, allocation constraints, shipment delays, and urgent replenishment needs.
• Support inventory planning for new product launches, promotional campaigns, portfolio changes, and product discontinuations.
• Follow up on major product-quality and supply issues, including related refund or credit documentation.
• Balance service-level requirements with inventory efficiency, logistics costs, and obsolescence risks.

3. Data, Systems, and Business Partnership | 20%
• Prepare and maintain demand-planning, inventory, shortage, product-arrival, and IBP reports.
• Track key planning metrics, including forecast accuracy, forecast bias, service level, inventory coverage, out-of-stock
rate, and ageing inventory.
• Provide data-driven insights and scenario analyses to support commercial and financial decisions.
• Maintain accurate SKU master data, product pricing, purchase orders, and receiving records in ERP systems.
• Serve as a key business partner to Commercial, Marketing, Finance, Logistics, Warehouse, Quality, and Global Supply Chain teams.
• Participate in portfolio, marketing, quality, supply, and inventory review meetings.
• Continuously improve demand-planning processes, tools, data quality, reporting efficiency, and cross-functional ways of working.

4. Order and Logistics Coordination | 10%
• Manage purchase orders and confirm product quantities, availability, and shelf-life requirements before shipment.
• Coordinate ocean and air shipments from the United States, including booking requirements, shipping
documentation, and delivery schedules.
• Prepare and review invoices, packing lists, customs documents, and other import-related documentation.
• Support export requirements for the Hong Kong market, including shipment arrangements, freight quotations,
customs documentation, and proof of delivery.
• Partner with warehouse and third-party logistics providers to ensure smooth import, export, and receiving operations.
• Review and coordinate logistics expenses and supplier payment documentation.